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Privacy Policy

Privacy Notice

Version: 1.0

Effective Date: July 2026

Review Date: July 2027

  1. Who We Are

Kineton Dog Paddock is committed to protecting your privacy and handling your personal information fairly, lawfully and transparently.

For the purposes of UK data protection law, the Data Controller is:

 

Kineton Dog Paddock

Owner: Fay Henman-Kyle

Cow Common Farm

Kineton

Warwickshire

Email: info@kinetondogpaddock.com

Telephone: 07570 652150

 

  1. The Information We Collect

Depending on how you interact with us, we may collect:

Personal Information

  • Name, Postal address (if provided), Email address, Telephone number

Booking Information

  • Booking dates and times, number of dogs, dog names (optional), special requirements, booking history

Payment Information

Payments are processed securely by Stripe.  We do not store your payment card details.

Website Information

When visiting our website we may collect:

  • IP address, browser type, device information, website usage statistics, cookies (see Section 10)

 

  1. Why We Collect Your Information

We use your information to:

  • Process your booking.
  • Confirm your reservation.
  • Contact you if necessary.
  • Manage customer enquiries.
  • Keep records for insurance and business purposes.
  • Improve our services.
  • Meet our legal obligations.
  • Send marketing communications where you have chosen to receive them
 
  1. Our Lawful Basis

Under UK GDPR we rely on the following lawful bases:

Contract

To provide the dog paddock booking you have requested.

Legal Obligation

Where we must keep records for accounting, taxation or legal purposes.

Legitimate Interests

To manage and improve our business and protect our customers.

Consent

Where you choose to receive marketing emails or special offers.

You may withdraw your consent at any time.

  1. Payments

Online payments are processed securely using Stripe.

Your payment card details are never stored by Kineton Dog Paddock.

Please refer to Stripe’s own Privacy Notice for information about how they process payment information.

 

  1. Booking System

Bookings are processed using our secure online booking system.

Information is only collected to manage your booking and provide our services.

  1. Marketing

If you choose to receive updates from us, we may occasionally send information about:

  • Special offers
  • Loyalty rewards
  • Seasonal promotions
  • New facilities
  • Business news

Every marketing email includes an unsubscribe link.

You may opt out at any time.

  1. Who We Share Information With

We only share your information where necessary.

This may include:

  • Website hosting provider
  • Booking software provider
  • Stripe (payment processing)
  • Accountant
  • Insurer (where required)
  • Legal advisers
  • Government authorities where required by law

We never sell your personal information.

 

  1. How Long We Keep Your Information

Information

Retention Period

Booking records

6 years

Financial records

6 years (or longer if legally required)

Customer enquiries

12 months

Marketing consent

Until withdrawn

Incident/Accident records

6 years (or longer if required for insurance claims)

Information is securely deleted when no longer required.

  1. Cookies

Our website uses cookies to:

  • Ensure the website functions correctly.
  • Improve website performance.
  • Understand visitor behaviour.
  • Measure website traffic.

Where required, you will be asked for your consent before non-essential cookies are placed on your device.

You can change your cookie preferences at any time.

  1. Your Rights

You have the right to:

  • Access your personal information.
  • Correct inaccurate information.
  • Request deletion of your information where appropriate.
  • Restrict how your information is processed.
  • Object to certain types of processing.
  • Request a copy of your information.
  • Withdraw consent for marketing.

Requests should be sent to:

hello@kinetondogpaddock.com

  1. Data Protection Complaints

If you have any concerns about how we have handled your personal information, please contact us in the first instance.

We will:

  • acknowledge your complaint promptly;
  • investigate the matter fairly;
  • keep you informed where appropriate; and
  • respond as quickly as reasonably possible.

If you remain dissatisfied, you have the right to complain to the Information Commissioner’s Office (ICO).

Information Commissioner’s Office

Website: www.ico.org.uk

Telephone: 0303 123 1113

  1. Data Security

We take appropriate technical and organisational measures to protect your personal information.

These include:

  • Secure passwords
  • Encrypted website (SSL)
  • Secure payment processing
  • Limited access to customer information
  • Regular software updates
  • Secure website hosting
  1. Changes to This Privacy Notice

We may update this Privacy Notice from time to time.

The latest version will always be available on our website.

Contact

If you have any questions about this Privacy Notice or how your information is handled, please contact:

Fay Henman-Kyle, Kineton Dog Paddock

Email: hello@kinetondogpaddock.com

Telephone: 07570 652150